e7ee Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how e7ee collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to users ("User" or "you") of the e7ee platform and its related services ("Services"). By using our website, you are considered to have accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.
Personal Information
When registering an account and using services on e7ee, we collect the following personal information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Government-issued ID information (for identity verification)
- Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts
- Username and password (stored in encrypted form)
Technical and Automatically Collected Information
When you use our website, our servers automatically log certain technical information:
- IP address and device information
- Browser type and version
- Time and date of page visits
- Cookie and session data
- Referral URL and navigation patterns
Gaming and Transaction Information
To improve your gaming experience and ensure financial security, we collect gaming history, bet amounts, deposit and withdrawal records, and bonus claim information.
| Purpose | Description |
|---|---|
| Account Management | To create your account, verify it, and ensure secure login. |
| Payment Processing | To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. |
| Customer Support | To resolve your issues through 24/7 Bengali live chat support. |
| Fraud Prevention | To protect accounts, prevent money laundering, and detect fraudulent activity. |
| Age Verification | To ensure that only users aged 21 or above can access the services. |
| Service Improvement | Using analytical data to improve platform performance and user experience. |
| Responsible Gaming | To identify problematic gaming behavior and provide assistance when needed. |
e7ee does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:
- Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
- Game Providers: Limited gaming-related information is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal Obligations: Information may be provided in compliance with orders from a competent court or legal directives from government authorities.
- Security Partners: Collaboration with trusted security partners for fraud detection and anti-money laundering services.
All third parties mentioned above are under contract with us and will receive only the minimum information necessary for their specific tasks.
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser or on your device. e7ee uses the following types of cookies:
- Essential Cookies: These cookies are required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help monitor and improve platform performance.
You can disable cookies by changing your browser settings. However, please note that disabling cookies may cause some platform features to not work properly.
Encryption and Cybersecurity
- All data transmissions are secured through SSL/TLS encryption technology.
- Passwords are encrypted using industry-standard hashing algorithms.
- Regular security audits and vulnerability assessments are conducted.
- Firewall and intrusion detection systems are active.
Access Control
- Only authorized personnel have access to specific data.
- Two-factor authentication (2FA) is used.
- All access is logged and monitored.
- Staff receive regular data protection training.
However, as the transmission of information over the internet or electronic storage is not completely secure, we cannot guarantee absolute security. Use a strong password for your account and do not share it with anyone.
e7ee retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Generally:
- Active Account Information: For as long as the account remains active and for a specified period after it is closed.
- Financial Transaction Records: For a specified period as required by anti-money laundering laws.
- Customer Support Information: For as long as there is a possibility of dispute resolution.
- Marketing Information: Until you withdraw your consent.
Once the retention period ends, your information is securely deleted or anonymized.
You have the following rights over your personal information:
The right to receive a copy of the information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information in certain circumstances.
The right to object to the processing of your information for specific purposes.
To exercise these rights, please contact our support team. We will respond to your request within the legally required timeframe.
e7ee provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.
We follow an age verification process at the time of registration. If we become aware that information from a minor has been collected, it will be immediately deleted and the associated account will be closed.
If you believe we hold information about a minor, please contact us.
With your consent, e7ee may contact you regarding the following:
- Information about special offers and bonus promotions
- Notifications about new games and feature additions
- Important account and security-related messages
You can opt out of marketing communications at any time by contacting our support team. However, transactional and security-related account messages will continue to be sent.
e7ee reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Display a prominent notice on the website.
- Notify registered users via email.
- Update the date of the change at the top of this page.
If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
If you have any questions, concerns, or requests related to your data regarding this Privacy Policy, please contact our dedicated privacy team:
We are committed to protecting your privacy and take any concerns you have seriously.